FAQS
Q1: Controller does not respond (no sound/indicator) when main power is turned on
Troubleshooting
- Verify correct wiring of main power lines (Red-Live, Blue-Neutral, Yellow/Green-Ground)
- Check for interference from third-party wall switches (remove if installed)
- Test voltage at controller input port with multimeter (Normal: 110-120V)
Fix: Replace controller if all checks pass
Q2: The controller beeps, the remote control continues to beep but the fan does not turn.
- Motor power lines disconnected (Check Purple/Red/Grey wire connections)
- Motor winding short circuit (Test coil resistance with ohmmeter)
Action: Reconnect motor wires → Replace motor if issue persists
Q3: Remote control buttons do not respond (indicator light on)
- Press controller pairing button for 5s
- Release after double beep, test functions
Q4: The fan works fine but the light is out of control
- Test Mode: Operate light separately with fan off
- Circuit Check: Verify power on Blue/White wires with voltage tester
Conclusion: Replace LED module if circuit intact
Q5: Abnormal fan speed (slow/random)
- Ensure no simultaneous use of wall/remote controls
- Reset controller: Power off for 30s then reboot
- Check controller wiring
Q6: Fan shakes noticeably
- Cross-rotate blades & retighten screws
- Apply counterweight stickers to blade roots
Q7: Friction noise during high-speed operation
- Top Noise: Adjust clearance between canopy & bracket with silicone spacer
- Mid Noise: Check blade-to-motor housing gap, straighten deformed parts
- Bottom Noise: Remove decorative cover, replace damper ring